About Acidwide Restoration: How the Referral Service Works

What Acidwide Restoration Is

Acidwide Restoration is a referral service. We connect homeowners in the Greater Houston area with independent local providers who handle water damage. We do not send crews, run equipment or perform repairs. The provider you speak with does all of that.

Why This Service Exists

Most people meet water damage for the first time with no plan. The terms are unfamiliar, the stakes feel high and the first search results can be confusing. Acidwide Restoration explains the basics in plain language, then points you to a local provider who can look at your home.

The goal is a correct, well-documented job. Doing it right protects the structure, and it protects the home's value if you ever sell.

How Matching Works

You describe the problem by phone or through the request form. We look at your location and the type of damage. Then we connect you with a provider in our network that serves your area. Availability depends on the provider, so Request a callback to check who can take your job.

You do not need to know the right terms. Just share what you see, such as a burst pipe, a soaked carpet or a damp wall. The provider will ask follow-up questions and explain what comes next.

What We Expect From Providers

Providers in our network are independent businesses. We ask them to:

• Explain the plan in plain terms before work starts
• Give a written estimate
• Document damage with notes and photos
• Dry structures fully and check moisture levels
• Treat the homeowner's questions with respect

Each provider is responsible for its own licensing, insurance and workmanship. Ask to see them before you agree to anything.

What We Do Not Do

• We do not perform water extraction, structural drying or cleanup.
• We do not set provider prices.
• We do not decide insurance claims.
• We do not promise a specific arrival time.

Some policies may cover sudden damage, so check your policy. Providers can often help document damage for a claim, but your insurer makes the decision.

How Acidwide Restoration Is Paid

Homeowners do not pay Acidwide Restoration to be connected. Providers may pay a referral fee when a connection leads to work. That fee does not change what you agree to with the provider, and you are never obligated to hire anyone.

Get Connected

If water is in your home, start by stopping the source if it is safe to do so. Then talk to a provider about what you see. Ask questions. Compare estimates in writing. Pick the option that makes sense for your home.

Get an Estimate